Overview
Use these steps to find the relevant case by reference and resend its welcome email from the Matters area in Case Tracking. This will send the same welcome email again to the original recipient.
Resend a Welcome Email
On the Home page, go to Find Case Reference.
Enter your case reference, then confirm or search to open the case.
In Case Tracking, select Matters.
Find the relevant matter, then click Welcome Email.
Click Resend to send the welcome email again.
The welcome email will be re-issued using the existing case and contact details.
Still Need Help?
If you are still unable to resend the welcome email after following these steps, please raise a new support case online and reference the title of this article so the Support Team can assist you.