How Login IDs Work
📌 Key points
Each client receives their own Login ID.
If the same client is involved in multiple matters or addresses, they may have more than one Login ID.
All Login IDs are sent in the original registration email for each matter or address.
Get a Reminder for Your Login ID
Follow these steps if you need a reminder of your Login ID(s):
Go to the Client portal.
Select Forgot your Login ID.
Enter the email address you gave to your solicitor.
Click Submit.
An email will be sent to you containing all Login IDs we have on file for that email address.
💡 Tip
If you cannot see the reminder email, ask the client to check their junk/spam folder as well as their inbox.
Still Need Help?
If you are still unable to find or receive your Login ID reminder after following these steps, please raise a new support case online and reference the title of this article so the Support Team can assist you.