Check Expected Return Dates for Reports
Find and open the relevant case using your usual process.
Go to the Property related documents section.
Locate the report you are interested in.
Check the Expected date column or field to see when the report is due back.
Chase Outstanding Reports
If you need to chase any reports that have been ordered:
Open your email application.
Compose a new email to: [email protected]
Include:
The case reference
The property address
Details of the report(s) you are chasing
Send the email to the processing team.
They will review the status of the ordered report(s) and respond in line with your usual service arrangements.
Still Need Help?
If you are still having issues checking or chasing report return dates after following these steps, please raise a new support case online and reference the title of this article so the Support Team can assist you.