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Customer Success Newsletter - December 2025

Written by Lindsey Samways
Updated over 2 months ago
CS Newsletter


Welcome to your Access Legal Bricks newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


A note from the Legal Bricks Team

Our team will be taking a well-earned break over the festive period and will be offline from 25th December, returning on Friday 2nd January.


Details of support availability during this time can be found below.


We'll also be pausing our monthly newsletter in January, so the next edition will land in your inbox in February. We're looking forward to sharing updates on new features, upcoming webinars, and helpful tips to start 2026 strong.


Wishing you a restful festive season.


Land Registry

  • Cost breakdown transparency - Clear breakdown of costs per document ensures complete pricing transparency, helping you make informed decisions and provide accurate client estimates.

  • Duplication warnings - Alert system prevents duplicate document orders against titles with pending orders, avoiding unnecessary costs and processing delays.

  • Auto-populated postal addresses - Postal addresses automatically populate with your branch office address, eliminating manual entry and ensuring consistent delivery information.

Evo

LB Law integration - LB Law now accessible within Evo as a dedicated tab alongside other Evo products, creating a seamless integrated workspace for all your legal technology needs.

Key Bug Fixes

  • Fixed an issue where document attachments were missing from completed tasks

  • Fixed an issue where clients unable to download source of funds documents

  • Fixed an issue where end-users don't receive the instruct email after completing the client contact information


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.

Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.

Webinar Title

Date & Time

Registration Details

December Compliance Update

Thursday, 4 December at 12:30pm

November Compliance Update

On-demand

Law Firm Financial Management

On-demand


Support over the festive period

Our team is available to support you throughout the festive period, with the exception of Thursday 25 and Friday, 26 December 2025 and Thursday, 1 January 2026.

On these specific days, if you need assistance, we encourage you to use your Access Digital Assistant, which offers a wealth of information and knowledge articles, accessible 24/7. Find out more >


International AML Checks

If you need to get an AML ID check, here is what you need to know about it and all the documents necessary. Read now >


Risk and Compliance team over the festive period

Our Risk and Compliance team and helpline will be closed for the festive period from 5pm on Wednesday 24th December, reopening at 9am on Friday 2nd January 2026.

All queries received prior to this period will be responded to as usual. Queries received during the closure period will be picked up when the team returns on 2nd January.

Wishing you a fabulous holiday period and we look forward to working with you again in 2026.


Compliance Corner

A month on from the SRA COLP/COFA Conference 2025 - What have we learned?

Our Risk & Compliance Associate, Jack Brown, provides an insight into what we have learned a month on from the SRA's COLP/COFA Conference 2025. Read more >

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