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Customer Success Newsletter - August 2025

Written by Lindsey Samways
Updated over a month ago
CS Newsletter

Welcome to your Access Legal Bricks Customer Success Newsletter! We’re excited to bring you the latest updates, tips, and best practices to help you get the most out of your software. Stay tuned for important news and insights designed to ensure your success every step of the way.


Upskill your teams with our Legal Bricks eLearning - at no additional charge

Enhance your team's expertise with our comprehensive eLearning courses, designed by product experts to support onboarding, ongoing development, and skills validation. Our training covers both permission roles, from Administrator configuration to essential user functionalities.

The eLearning is a great resource for new starters or existing staff wanting a refresher. Our Foundational User course covers:

  • Overview of the Legal Bricks Platform

  • Ordering Search Reports

  • Anti-Money Laundering and Biometric ID Checks

  • Conveyancing Quote

  • LB Connect

Ready to get started? Contact your Legal Customer Success team to learn more about accessing these valuable training resources through Learning Lite in Access Evo.


Key features

  • The solicitor's portal has been completely redesigned with Access branding and styling, delivering a more cohesive and single-product look and feel experience. We welcome user feedback on the new styling.

A screenshot of a computerAI-generated content may be incorrect.
  • The AP1 address for service screen now automatically populates address for lenders, eliminating manual entry errors and provides a more efficient process.

Key bug fixes

  • Fixed an issue where the users were unable to remove a client from a case.

  • Fixed an issue where approved home report email to client wasn’t including the attachment.

  • Fixed an issue where clients in LB Connect were unable to sign the Fittings & Contents and Client Questionnaire Forms.


Webinars


Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.

Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.

Webinar Title

Date & Time

Registration Details

August Compliance Update

Thursday, 7 August 12:30pm

SRA Enforcement Case Studies

Thursday, 28 August 12:30pm

July Compliance Update

On-demand

July AML Update

On-demand


Access Digital Assistant

The Access Digital assistant is live on LB law. Discover how the digital assistant can support both you and your customers with our Access Digital Assistant Guide.


Legal Bricks Conveyancing Quotes

If you need to remove a document from your conveyancing quote, follow the steps explained in this article: How to remove a document


Compliance Corner

SRA Transparency Rules: When was the last time you reviewed your website?

With the ongoing focus on AML and Sanctions aspects within the legal sectors, sometimes other regulatory requirement do not receive as much attention. While the Transparency Rules only apply to certain practice areas, it is important to remember that noncompliance can lead to repercussions including fines issued by the SRA.

In this article Mariam Dobosz, Senior Risk and Compliance Associate, highlights why it's a good idea to review your law firm's website. Read now >

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