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Customer Success Newsletter - May 2025

Written by Lindsey Samways
Updated over a month ago
CS Newsletter

Welcome to your Access Legal Bricks Customer Success Newsletter! We’re excited to bring you the latest updates, tips, and best practices to help you get the most out of your software. Stay tuned for important news and insights designed to ensure your success every step of the way.


Latest release information

View our release notes to see the latest updates to LB Connect and LB Law.


Maximise your Access software: Effective learning to upskill in one unit

Smarter in 6 provides valuable insights and practical knowledge, all within a concise time frame that fits seamlessly into your schedule. Join us and discover how efficient learning can lead to extraordinary results, making every minute count towards getting the most from your Access software.

This month, Lyndsey Moore, Customer Relationship Manager, shows you how to access pricing information.

To register and view the latest from Smarter in 6, please visit our Smarter in 6 library.


Webinars


Elevate your knowledge and maximise your software

Each month, you'll have access to a range of webinars delivered by industry experts. From the UK's leading legal compliance update to practical guidance for optimising your software, along with important insights into product development.

Our webinars are designed to help you enhance your business practices and stay ahead in an ever-changing landscape.

Webinar Title

Date & Time

Registration Details

AML Independent Audits

Thursday, 22 May 12:30pm

May Compliance Update

On-demand

April Compliance Update

On-demand

April AML Update

On-demand


We'd love your feedback!

We’d love to hear your thoughts on Legal Bricks. Your insights make a big difference! User feedback helps us improve and shape our services to better meet your needs. If you could complete our short Legal Bricks User Feedback Survey it would be much appreciated.


SRA Diversity Survey 2025

In 2011 the Legal Services Board published their decision paper on increasing diversity and social mobility in the legal workforce.

Firms must collate and report their diversity data to the SRA every two years, this requirement applies to all firms regulated by the SRA, including sole practices, recognised bodies and alternative business structures.

Once the data has been collated the SRA will publish the diversity profile of the profession on its website, and report back to the Legal Services Board.

Coming Soon: Access Legal Diversity Survey Tool

As a regulated firm, it is your responsibility to undertake this survey. To facilitate this process, we’re excited to announce that our online SRA Diversity Survey tool will soon be available to help streamline data collection and reporting.

The system enables you to:

  • Collect and collate all necessary data safely and anonymously.

  • Staff members can complete surveys from their smartphones or mobile devices.

  • Monitor and manage survey completion.

  • Receive a detailed report based on the collected survey data, formatted appropriately for submission to the SRA.

We’ll be sharing further updates once this fantastic tool is available.


Knowledge Centre

Turnaround times

If you need to find estimated turnaround times for specific Council or products you can do so by following the steps in this article: How to find turnaround times.

Quotes - fee scales

Easy steps to amend or set up your fee scales for quotes: Set up a fee scale.

Pricing

How to quickly and easily locate prices: Locate prices.


We're here to help

If you need support for a technical issue, please visit the Access Customer Success Portal to raise a case with our dedicated Support team.


Tailored training to maximise your software investment

If you’re looking for assistance with refresher training, onboarding new users, or a Q&A session to tackle updates to fee scales, documentation, or quotes, our Professional Services Team is here to help! We offer tailored consultancy to meet your needs. For more information, please reach out to us.


Compliance Corner

Financial year end - why do we do it to ourselves?

Beth Mayman, Head of Risk and Compliance Services at Access Legal, shares her thoughts on proactive measures that compliance teams and supervisors can implement to ease the pressures experienced during the final 4 to 8 weeks of the financial year. Read now >

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