Skip to main content

Customer Success Newsletter - September 2026

L
Written by Laura Petrache

CS Newsletter

Welcome to your Access Legal Bricks newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


September Release Notes

Customer Value

This release delivers clearer visibility into search ordering and case notifications, alongside continued reliability improvements across the platform.

Searches

Individual prices shown in search bundles – Bundles now show the price of each product they contain for clearer cost visibility.

Case Management

Case update emails reach everyone following a case – Notifications are now driven by the people watching a case, giving one predictable place to control who's kept informed.

Expected date notifications improved – An email is now sent as soon as an expected date is first set, and change emails show the reason alongside the previous date.

Performance, Stability & Security

Platform-wide reliability improvements – Behind-the-scenes improvements across the Client, Referrer and Solicitor portals, the online quote tool, and appointments, invoices and questionnaires reduce the chance of unexpected errors.

Security Patches – Applied HTTP security headers platform-wide and updated third-party components to address published vulnerabilities.

Key Bug Fixes

Partner System Sign-in – Search orders raised from connected third-party systems now open reliably.

Referrer Quotes – Referral fee options now load correctly on referrer-initiated quotes.

Task Completion Emails – Attachments are now correctly included on task completion emails.

As always, if you have any questions or feedback, please reach out to your account manager or contact our support team.


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Webinar Title

Date & Time

Registration Details

September Compliance Update

Thursday, 3 September at 12:30

Law Firm Undertakings

Wednesday, 9 September at 12:30

Data Protection Update - September 2026

Thursday, 17 September at 12:30

August Compliance Update

On-demand

What does the move to FCA regulation for AML mean for law firms?

On-demand


Risk & Compliance Monthly Training Sessions

Each month our Risk & Compliance Consultancy Team run a training session on a key compliance topic based on the queries received into our compliance helpline, trends we are seeing in the sector or in our work with our customers.

Places can be booked through the FlexPoints catalogue for 70 points per attendee or you can email [email protected] if you wish to pay via invoice for ÂŁ100 + VAT per place.

Sessions coming up:

  • A Practical Guide to the SRA Accounts Rules with Rosanna Davenport - Wednesday 16th September @ 10am

Any questions or for further information on session agendas, please do not hesitate to reach out to us via [email protected]

We look forward to seeing you on a session soon!

Footer
Did this answer your question?